How quickly can you start care?

We can typically begin care within 48 hours of your initial assessment, often sooner for urgent needs.

Compassionate Home Care Services | Impeccable Health Services & Quality Home Care

Q: What are your hours of operation?

We provide care 24/7, 365 days a year. Our office hours are Monday-Friday, 8:00 AM - 6:00 PM.

Why Families Choose Us

Trusted care that puts your loved ones first

Vetted Caregivers

All caregivers undergo comprehensive background checks, reference verification, and skills assessments

Flexible Schedules

From hourly visits to 24-hour live-in care—we customize schedules to fit your family's needs

Fast Start of Care

Begin receiving quality care within 48 hours of your assessment. Urgent needs accommodated sooner

RN Oversight

Registered Nurse supervision ensures quality care with ongoing monitoring and care plan adjustments

24/7 Support

Our care team is available around the clock for emergencies, questions, and schedule adjustments

Compassionate Care

We match caregivers based on personality, interests, and needs for genuine connections and quality care

Our Services Include

Comprehensive home care tailored to your unique needs

Take a well-deserved break while we care for your loved one. Our respite care provides temporary relief for family caregivers who need time to rest, attend appointments, run errands, or simply recharge.

Scheduled breaks from a few hours to multiple days
Maintain your loved one's routine and comfort
Medication reminders and basic care needs
Social engagement and companionship
Safety monitoring and mobility assistance

Typical Visit Duration: 2-12 hours, or 24-hour live-in care

Maintain dignity and independence with compassionate assistance for daily personal care activities. Our caregivers provide respectful support tailored to individual comfort levels and preferences.

Bathing & Hygiene: Shower/bath assistance, grooming, oral care, and skincare
Dressing: Help selecting weather-appropriate clothing and getting dressed
Toileting: Bathroom assistance and incontinence care with dignity
Mobility Support: Transfers, walking assistance, fall prevention
Exercise Encouragement: Light physical activity and range-of-motion exercises

Typical Visit Duration: 1-4 hours per visit, 1-3 times daily

Nutritious meals and a clean, comfortable home environment contribute to overall health and wellbeing. Our caregivers ensure your loved one enjoys balanced nutrition and a tidy living space.

Meal Planning: Menu creation respecting dietary restrictions and preferences
Cooking: Preparation of fresh, nutritious meals and snacks
Feeding Assistance: Patient support during mealtimes if needed
Light Housekeeping: Tidying, laundry, vacuuming, and dishes
Grocery Shopping: Weekly shopping with your loved one or independently
Kitchen Cleanup: Maintaining a sanitary food preparation area

Typical Visit Duration: 2-3 hours per visit

Consistent medication adherence is critical for managing health conditions. Our caregivers provide timely reminders and oversight to ensure medications are taken as prescribed by healthcare providers.

Scheduled medication reminders at prescribed times
Verbal prompts and gentle encouragement
Observation to ensure medications are taken properly
Documentation and communication with family
Coordination with healthcare providers as needed
Monitoring for side effects or concerns

Typical Visit Duration: 30 minutes to 1 hour per medication time, or included in longer visits

Note: Caregivers provide reminders only; they do not administer medications.

Combat loneliness and isolation with meaningful social interaction. Our compassionate caregivers provide friendship, conversation, and engaging activities that brighten each day.

Engaging Conversation: Active listening and meaningful dialogue
Activities: Games, puzzles, reading, music, arts and crafts
Outings: Accompany to appointments, shopping, parks, or community events
Hobbies: Support in continuing favorite pastimes
Technology Help: Video calls with family, internet use, device assistance
Pet Care: Assistance with feeding and caring for beloved pets

Typical Visit Duration: 2-8 hours per visit

Not sure which services you need?

Schedule a Free Assessment

Coverage & Payment Options

We work with multiple payment sources to make care accessible

Managed Care Organizations (MCOs)

We're in-network with select MCOs. Contact us to verify your specific plan coverage.

Private Pay

Flexible hourly rates with no long-term contracts. Pay as you go with competitive pricing.

Marketplace Plans

We accept several marketplace insurance plans. Let us help verify your benefits.

Private Insurance

Many private insurance plans cover home care services. We'll help navigate your policy.

How to Verify Your Benefits

Contact Us

Call our office at 901-730-1814 or fill out our contact form

Provide Information

Share your insurance details including provider name, policy number, and group number

We Verify Coverage

Our billing team contacts your insurer to determine coverage, copays, and authorization needs

Start Care

Once verified, we'll schedule your assessment and begin care within 48 hours

Need to know what documents to have ready?

Request Required Documents Checklist

What Families Are Saying

Real stories from real families we've had the honor to serve

"After my dad's stroke, we were overwhelmed with his medication schedule. Since starting with Impeccable Health Services, he hasn't missed a single dose in three months. The caregiver, Marie, is like family now. Dad's spirits have lifted, and we finally have peace of mind."

Margaret S. Marquette, MI

100% medication adherence • Improved mood & socialization

"I was caring for Mom 24/7 and burning out fast. The respite care gave me my life back. I can attend my own doctor appointments, see my kids, and return to Mom refreshed. The quality of care is outstanding—Mom actually looks forward to her caregiver's visits!"

David R. Escanaba, MI

Reduced family caregiver stress • Enhanced quality of life for client

"Finding someone trustworthy to help with Mom's bathing and dressing was my biggest worry. The caregiver from Impeccable Health is respectful, gentle, and professional. Mom's hygiene has improved dramatically, and she's maintaining her dignity. We couldn't ask for better care."

Susan K. Iron Mountain, MI

Improved personal hygiene • Maintained dignity & independence

Our Care Process

Simple, transparent steps from first call to ongoing care

Step 1: Intake Call

We begin with a compassionate conversation to understand your loved one's needs, preferences, and health situation. We'll discuss services, scheduling, and answer all your questions. This call typically takes 20-30 minutes and can happen immediately or at your convenience.

Step 2: In-Home Assessment

A member of our care team visits your home to conduct a thorough assessment. We evaluate the living environment, review medical history, discuss daily routines, and identify specific care needs. This helps us create a personalized care plan tailored to your family.

Step 3: Matched Caregiver

We carefully match your loved one with a caregiver based on personality, skills, availability, and shared interests. You'll meet the caregiver before services begin to ensure compatibility. If it's not a perfect fit, we'll find someone who is—no questions asked.

Step 4: Ongoing Check-ins

Our RN supervisor conducts regular quality checks to ensure care standards are being met. We maintain open communication with families, adjust care plans as needs evolve, and are available 24/7 for any concerns or emergencies. Your satisfaction is our priority.

Ready to get started?

Call 901-730-1814 Today

Meet Our Leadership Team

Experienced healthcare professionals committed to excellence

Jane Anderson, RN

Owner & Clinical Director

With over 15 years of nursing experience in home health and geriatric care, Jane founded Impeccable Health Services to provide the compassionate, patient-centered care she believes every family deserves. She holds a Bachelor of Science in Nursing and is certified in Care Management.

BSN, RN Certified Care Manager Member, National Association for Home Care & Hospice

Michael Torres

Care Coordinator & Quality Assurance Lead

Michael brings 10+ years of experience in healthcare coordination and quality improvement. He oversees caregiver training, conducts home assessments, and ensures every care plan meets our high standards. His dedication to client satisfaction drives continuous improvement across our services.

Certified Nursing Assistant Healthcare Quality Certification BA in Health Services Administration

Frequently Asked Questions

Everything you need to know about our services

What are your hours of operation?

Our caregivers provide services 24/7, 365 days a year, including nights, weekends, and holidays. Our administrative office is open Monday through Friday, 8:00 AM to 6:00 PM. However, we have an on-call supervisor available around the clock for urgent needs or emergencies.

How do you vet and train your caregivers?

Every caregiver undergoes a rigorous screening process including:

Comprehensive background checks (criminal, employment, and reference verification)
Professional certification verification (CNA, HHA, or equivalent)
Skills assessment and competency testing
TB testing and health screenings
Ongoing training in CPR, first aid, dementia care, and infection control
Annual recertification and continuing education requirements

What if my loved one doesn't get along with their caregiver?

We understand that personal compatibility is essential for quality care. If for any reason the initial match isn't perfect, simply let us know and we'll assign a different caregiver at no additional cost. We have a diverse team with various personalities, backgrounds, and specialties to ensure we find the right fit for your family.

How quickly can you start providing care?

We typically begin care within 48 hours of completing the initial assessment. In urgent situations, we can often start same-day or next-day service. The timeline depends on factors like caregiver availability, insurance authorization (if applicable), and the complexity of care needs.

Do you have a minimum number of hours required?

We offer flexible scheduling with a minimum of 2 hours per visit for most services. This allows sufficient time for quality care and meaningful interaction. We can customize visit frequency and duration based on your specific needs—from a few hours weekly to 24-hour live-in care.

What happens if our regular caregiver is sick or on vacation?

We maintain backup caregivers for every client to ensure continuity of care. If your regular caregiver is unavailable, we'll send a qualified substitute who has been briefed on your loved one's care plan and preferences. We notify you in advance whenever possible and ensure seamless transitions.

How do you ensure my loved one's privacy and safety?

We take privacy and safety extremely seriously:

All caregivers sign confidentiality agreements and comply with HIPAA regulations
Personal and medical information is stored securely and shared only with authorized individuals
Caregivers are trained in fall prevention, emergency response, and infection control
We conduct regular home safety assessments
Our RN supervisor performs quality checks and monitors care closely
24/7 emergency support is available

Can caregivers help with medical tasks like wound care or injections?

Our non-medical caregivers can provide medication reminders but cannot administer medications or perform medical procedures like wound care, injections, or catheter changes. For skilled nursing tasks, we can refer you to our trusted home health agency partners or arrange for RN visits as part of a coordinated care plan.

What is the cost of your services?

Costs vary based on the level of care needed, visit duration, and scheduling. We offer competitive hourly rates for private pay clients. Many insurance plans, MCOs, and marketplace policies cover all or part of home care services. Contact us for a free consultation and personalized quote. We'll also help verify your insurance benefits at no charge.

Do you require long-term contracts?

No, we do not require long-term contracts for private pay clients. We understand that care needs can change, and we offer flexible month-to-month service with no cancellation fees. You can adjust your schedule or discontinue services with appropriate notice (typically one week).

Ready to Get Started?

Take the first step toward compassionate, professional care for your loved one. We're here to answer your questions and schedule a free care consultation.

Call Us

901-730-1814

Available 24/7 for urgent needs

Visit Us

2883 S. Mendenhall Rd, Suite 1
Memphis, TN 38115

Email Us

impecHlthsrs@gmail.com

We respond within 24 hours

Office Hours

Monday - Friday
8:00 AM - 6:00 PM

After-hours support available

Request a Free Care Consultation

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Compassionate Home Care in Memphis & Surrounding Areas