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Resource Hub

Comprehensive resources, partnerships, and support systems for families, facilities, and caregivers

For Healthcare Facilities & Partners

Why Impeccable Is the Right Partner for Your Facility

Impeccable Health Service & Quality Home Care isn't just another agency. We're built on a foundation of regulatory excellence, patient safety, and operational readiness that aligns directly with your institutional priorities.

Compliance-First Approach

We maintain up-to-date documentation, incident protocols, and credentialing that mirror hospital-grade expectations.

Medicaid Waiver Expertise

We're not just waiver-eligible—we're strategically aligned with transitional care models, high-acuity supports, and community reintegration goals. That means we can help reduce readmissions and support discharge planning with precision.

Risk Mitigation You Can Trust

Our insurance coverage is comprehensive, and our internal audits ensure that every sitter or caregiver entering your home or facility is compliance-ready. We don't just meet standards—we anticipate them.

Trial Partnerships Available

We offer short-term pilot contracts so facilities can experience our quality firsthand. This lowers your risk and gives you measurable outcomes before long-term commitments.

Tailored Staffing Solutions

Whether you need sitter services for post-op recovery or geriatric support, we customize our staffing to your census and acuity levels. We are not a one-size-fits-all agency—we are a strategic extension of your care team.

Community-Centered, Patient-Focused

Our expansion into elderly and disabled populations was not just a business move—it was a response to community need and hospital feedback. We listen, adapt, and deliver.

Ready to Partner with Us?

Contact us today to discuss pilot programs, compliance documentation, or strategic care partnerships.

Schedule a Partnership Discussion

Healthcare Navigation Guide for Families

When a loved one becomes ill and you're unsure where to begin

The most important thing is to take a breath and focus on clarity, support, and action. Here's a step-by-step guide to help you navigate the healthcare maze:

  • Emergency symptoms? Call 911 or go to the nearest emergency room.
  • Non-emergency but concerning? Visit an urgent care clinic or schedule a primary care appointment.

If your loved one has a primary care physician (PCP), start there. They can coordinate referrals, tests, and treatment.

If they don't have a PCP, you can:

  • Use their insurance provider's website to find in-network doctors
  • Call local hospitals for help finding a doctor who accepts new patients
  • Visit community health centers (especially helpful if uninsured)

Have this ready:

  • Insurance card (or note if uninsured)
  • List of symptoms and timeline
  • Medications and allergies
  • Medical history (if known)

Depending on the illness, you may need:

Type of Care When to Use Where to Go
Primary Care Routine checkups, chronic illness Family doctor, clinic
Urgent Care Minor injuries, infections Walk-in clinics
Emergency Care Chest pain, severe trauma Hospital ER
Specialist Care Cancer, heart disease, etc. Referred by PCP or hospital
Home Health or Hospice Long-term or end-of-life care Through hospital or agency
  • Social workers at hospitals can guide you through resources, insurance, and care coordination
  • Case managers help with discharge planning and follow-up care
  • Local nonprofits may offer support for specific illnesses (e.g., Alzheimer's, cancer)

Keep a notebook or digital file with:

  • Appointment dates
  • Doctor names and contact info
  • Notes from visits
  • Questions you want to ask
  • Don't be afraid to ask questions, request second opinions, or clarify confusing terms
  • You are your loved one's voice—your presence and persistence matter

Sample Outreach Message

For contacting elderly care agencies and support services

Subject: Inquiry About Elderly Care Services and Support Options

Dear [Agency Name or Contact Person],

My name is ________, and I'm currently seeking compassionate, reliable care solutions for an elderly loved one in Memphis. I'm particularly interested in services that support aging in place, sitter assistance, and transitional care aligned with Medicaid waiver programs or hospital discharge planning.

I'd appreciate learning more about:

  • Your available care models (in-home, respite, sitter, etc.)
  • Any support navigating insurance or Medicaid credentialing
  • How you tailor services for individuals with physical disabilities or chronic conditions
  • Your intake process and availability for new clients

If you offer trial visits, compliance documentation, or partnerships with local hospitals, I'd love to explore those options as well.

Thank you for your time and dedication to elder care. I look forward to hearing from you.

Warm regards,
[Your Name]
[Your contact info]

Questions to Ask Social Workers

Strategic questions for elderly individuals and families

  • What services are available for someone in our current health or financial situation?
  • Can you help us assess what level of care is needed (home care, assisted living, skilled nursing)?
  • What are the eligibility requirements for Medicaid, CHOICES, or other programs?
  • Can you help us start or complete Power of Attorney paperwork (medical and financial)?
  • What other legal documents should we consider (advance directives, living wills, guardianship)?
  • Are there free or low-cost legal clinics you recommend?
  • What facilities in the area are best suited for our needs (rehab, long-term care, memory care)?
  • Can you help us compare quality ratings or inspection reports for local facilities?
  • What should we expect during hospital discharge or facility transfer?
  • Can you explain what Medicare, Medicaid, or private insurance will cover?
  • Are there programs to help with medication costs, transportation, or home modifications?
  • What financial protections or benefits are available for caregivers?
  • Are there support groups or respite care options for family caregivers?
  • Can you help us build a care plan that includes family roles and outside help?
  • What should we do if we suspect neglect, abuse, or exploitation?
  • Will you be our ongoing point of contact, or is there a case manager assigned?
  • How often should we check in, and what should we bring to future meetings?
  • Can you help us coordinate with doctors, facilities, and legal professionals?

Assistance Programs in Memphis

Medication, transportation, and home modification support

1. Tennessee Rx Assistance Program

Helps uninsured or underinsured individuals access free or low-cost medications through pharmaceutical assistance programs.

Access: Visit TennesseeRx.org or call 1-888-486-9355

2. Part D Extra Help (Low-Income Subsidy)

Offers financial help with Medicare Part D premiums, deductibles, and copays.

Apply through: Social Security Administration

3. GoodRx & NeedyMeds

Provide discount cards and searchable databases for free or low-cost medications.

Websites: goodrx.com, needymeds.org

1. MATAplus (Memphis Area Transit Authority)

Offers door-to-door paratransit service for seniors and individuals with disabilities.

Eligibility: Must apply and be approved for ADA paratransit

Website: matatransit.com

2. Aging Commission of the Mid-South

Coordinates transportation for medical appointments, errands, and adult day services.

Contact: (901) 222-4111

3. Faith-Based & Nonprofit Ride Programs

Catholic Charities of West Tennessee, Neighborhood Christian Centers, and The Arc Mid-South may offer volunteer-based rides or mileage stipends.

1. CHOICES Program (TennCare)

Covers home modifications like grab bars, ramps, widened doorways, and bathroom safety upgrades.

Eligibility: Must qualify for Medicaid LTSS

Apply through: TennCare CHOICES

2. Rebuilding Together Memphis

Offers free home repairs and accessibility upgrades for low-income seniors.

Website: rebuildingtogethermemphis.org

3. Habitat for Humanity Aging in Place Program

Provides critical home repairs and safety modifications.

Contact: Memphis Habitat

Caregiver Financial Protections & Benefits

Support for family caregivers in West Tennessee

What it offers: Pays for long-term services and supports (LTSS) for eligible seniors and adults with disabilities.

Caregiver benefit: Family members may be hired and paid as caregivers under certain conditions.

Apply through: TennCare or the Aging Commission of the Mid-South

What it offers: Respite care, counseling, training, and limited financial assistance.

Eligibility: Caregivers of adults 60+ or individuals with Alzheimer's.

Contact: Aging Commission at (901) 222-4111

Dependent Care Credit: If you pay for care so you can work, you may qualify.

Medical Expense Deduction: If you itemize, unreimbursed medical costs may be deductible.

Tip: Consult a tax advisor or visit IRS.gov for caregiver-specific guidance.

For: Veterans and surviving spouses

What it offers: Monthly payments to cover caregiving costs if the veteran needs help with daily activities.

Apply through: VA.gov

Tennessee doesn't mandate paid family leave, but:

  • Some employers offer it voluntarily
  • Federal FMLA allows up to 12 weeks unpaid leave to care for a loved one without losing your job

Eligibility Checklists

Quick reference guides for program qualification

General Intake Checklist

Baseline information gathering for elderly clients

  • ✓ Full legal name and DOB
  • ✓ Insurance status
  • ✓ Current medical conditions
  • ✓ Income and asset overview

Medicaid CHOICES Eligibility

Long-term services and supports qualification

  • ✓ Age 65+ or certified disabled
  • ✓ Tennessee resident
  • ✓ Meets nursing facility level of care
  • ✓ Income below Medicaid threshold

Medication Assistance Eligibility

Extra Help and Rx Assistance programs

  • ✓ Enrolled in Medicare Part D
  • ✓ Income below poverty guidelines
  • ✓ Limited assets
  • ✓ Needs help affording prescriptions

Transportation Assistance

MATAplus and Aging Commission eligibility

  • ✓ Age 60+ or ADA-certified disability
  • ✓ Lives within service area
  • ✓ Unable to drive or lacks transportation

Home Modification Eligibility

CHOICES, Rebuilding Together, Habitat

  • ✓ Owns or resides in home needing mods
  • ✓ Income below program threshold
  • ✓ Has mobility or safety concerns

Legal Aid & POA Support

MALS and Bar Association clinic eligibility

  • ✓ Age 60+ or disabled
  • ✓ Low income or financial hardship
  • ✓ Needs POA, advance directive help

Need Help Navigating These Resources?

Our team is here to guide you through the process and connect you with the right support

Contact Our Care Coordinators Call 901-730-1814